Queries regarding Pharmacies
We are having an increase in the number of queries regarding Prescription Processing issues with local Pharmacies. Please be advised we cannot help, or control local pharmacy processing times or handle complaints or concerns about any pharmacy. If you have concerns about Pharmacy processing times or any other issues we advise you to contact the Pharmacy directly.
The Pharmacy at Chawton Park Surgery Practice site, is owned and operated by Boots Pharmacy. They are completely independant from the Practice and we cannot assist with queries or complaints.
We do recommend that patients download the NHS App to help with ordering and managing their medication requests.
All repeat prescription requests are managed by Nikki, our Prescription Manager and Ewa. If you have any prescription queries they can be contacted on 01420 542542.
Please check the repeat form (that is issued with the prescription) for messages from your doctor. If you need a medication review it will be printed on this form and you may be asked to make an appointment before your next repeat prescription is issued.
How to Request Your Repeat Prescription
Your request can be sent to us in the following ways:
- Using our online system via the link at the top of this page
- Via the NHS App
- Or you can email us on firstname.lastname@example.org
- By putting a hand written request in our post box, which is located outside our front door.
- Via your pharmacy
For safety reasons we cannot accept requests for prescriptions over the telephone. Mistakes can be made taking down complicated medicine requests and it busies the telephone system, which could delay an emergency call being answered.
Prescriptions can be delivered to a local chemist of your choice: Your local Boots Pharmacy, Boots main branch, Alton Community Pharmacy, Anstey Road Pharmacy or Four Marks Pharmacy. Please request this on the repeat slip.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here
Medicines that are available Over the Counter
The prescribing of over the counter medicines is changing and GPs and Nurses will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket.
When a GP refers a patient privately, the patient must be aware that they will be responsible for all costs in the appointments – including their first prescription and ongoing prescriptions if deemed inappropriate to switch to primary care or not on the primary care formulary.
All requests for Prescriptions must be received from Consultant in an appropriate letter explaining reasons for treatment option, any hand written notes will not be accepted
Policy written 01/01/2015 and guidance taken from the BMA Code of ethics
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
As of 31st March 2021, subject to change by NHS England.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.