Choose the Right Service
Every year, millions of us visit our GP with minor health problems that can be easily resolved without a doctor’s appointment. It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. Many health care problems do not need a doctor or nurse. Other professionals such as pharmacists, opticians and dentists may be better placed to help.
It is important that everyone uses their GP and local Accident and Emergency services wisely.
Non-urgent advice: How Pharmacies can help
Patient Information
The reception is open from 8:00am to 6:30pm. Appointments can be booked by firstly using our AccuRx system if you are unable to use this please call reception.
Patients may see the doctor of their choice, although we would encourage you to see the same doctor for on-going problems.
Please attend your appointment on time and always check in on the touch screen or at the desk. The doctors will endeavour to see you on time. Occasionally a patient may have a problem that takes longer to deal with than in the allotted 10 minutes, or the doctor may have to deal with an emergency in-house or out at a home visit. Staff will endeavour to keep you informed if your appointment is going to be delayed.
Chaperones
If you would like to have a chaperone present during your consultation please let the patient co-ordinator or doctor know and this will be arranged for you.
Appointments
- request an appointment online via Accrux during opening hours. Any requests that are sent to the Practice will be replied to within 48 working hours – Please do not use for urgent medical queries – please contact the practice on 01420 542542 or 111 outside of Practice opening hours
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- phone us Monday to Friday during opening hours
- visit the surgery and speak with a patient co-ordinator, Monday to Friday during opening hours
- early morning, evening or weekend appointments are available on request by calling the surgery.
When you get in touch, we’ll ask what you need help with. Our consultation guide provides helpful information.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. Our staff are bound by the same rules of confidentiality as our clinicians and they have no interest in your medical condition other than to direct you to the most appropriate member of the clinical team.
Telephone Consultations
The doctors offer a telephone consultation service. The patient co-ordinator will take your details and a will arrange an appointment for the doctor to you back. If, after talking to you, the doctor feels that they need to see you, you will be asked to attend the Practice in an emergency appointment.
The nurses are always happy to give advice over the telephone. Please ring and the patient co-ordinators will take your details and book an appointment for a nurse to call you back.
Touchscreen
We have a Touchscreen situated in the waiting room where patients can self check-in for their appointments. It is very easy to use; you just answer a couple of questions by touching the answers displayed on the screen. If you would prefer to still check in at the desk, the patient co-ordinators are always happy to help you.
Extended hours
We have introduced additional opening hours for doctors and nurses on Tuesdays from 7:00am to 8:00am and Friday mornings 7:00am to 8:00am, to enable people who work to pre book appointments outside normal working hours.
Clinicians
- Dr Julian Barber runs an early morning clinic on Tuesday
- Nurse Caroline, Nurse Katie and HCA Lisa all run an early morning clinic on Tuesday
- Dr Matt de Quincey runs an early morning clinic on Friday
- Nurse Sarah and HCA Lisa all run an early morning clinic on Friday.
Minor Injury Service
The practice offers a minor injury service between 8:00am and 6:30pm Monday to Friday. We will treat any patient who is able to walk into the building who has had an accident during the last 48 hours.
The minor injury service is only for conditions such as following:
- Sprains and strains
- Suspected broken limbs
- Minor head injuries
- Cuts and grazes
- Minor scalds and burns
Major casualties please go directly to North Hampshire Hospital, Basingstoke.
Please be aware that there could be a delay if you walk in to the Practice, but you will be seen as soon as a healthcare professional is available to see you.
Non-urgent advice: Emergencies
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999. Hospitals with Accident and Emergency Departments are located at Basingstoke, Frimley and Guildford.
Symptoms include;
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
Missed appointments or Did Not Attend appointments are an ongoing issue across the NHS. Recent estimates suggest more than 15 million appointments are missed annually in England. Approximately 7.2 million of these are missed appointments with GPs, costing NHS England £216 million per year. If you are unable to attend your appointment please let us know as soon as possible.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using our online cancel an appointment form
- phone us
- reply CANCEL to your appointment reminder text message
- If you are late for an appointment you may be asked to re-book.
Manage your hospital appointments
Use the secure online portal Patient Hub, which allows you to confirm your hospital attendance or request to rebook or cancel your hospital appointments online, using your smartphone or computer. No need to contact the Practice. Please note this service is managed by the Hospital NOT the Practice.
Register for this serviceIf you need help now or when we are closed
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
North Hampshire Urgent Care : Out of Hours Service NHUC provides out of hours urgent medical care for people who are feeling unwell and are not able to see their own doctor because the surgery is closed. Out of Hours is after 6:30pm until 8:00am every day, plus weekends and bank holidays.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
- if you need an interpreter
- if you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10:00am.
Check your Mental Health Symptoms
Using NHS 111 online
If you’re worried about a mental health symptom, answer some questions and we will tell you what to do next.
Help from your pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.